(Training Solutions)

Incorporating Fire Regulation Advisory Services Providing fire safety information and training materials

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< Back Dealing with Challenging Behaviour Who Should Attend? Employees having responsibility for people with challenging behaviour. Why Should You Attend? We provide the attendee with strategies for coping with the demands of people who display challenging behaviour. Key Areas to be covered in the course Identifying challenging behaviour, what is understandable, acceptable and unacceptable Managing own behaviour and communicating style Responding appropriately to challenging behaviour Using communication skills and body language to de-escalate incidents Maintain safety for employees and residents Identifying clear guidance on what constitutes violence and aggression How to report violence and aggression Course Details Courses are available as half day or full day sessions and tailored specifically to the client's needs. Each course uses the latest in multimedia teaching aids and uses a combination of traditional teaching and group activity sessions. Day long courses include practical sessions.